Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request an exchange or store credit. We do not process cash or credit card returns. 

To be eligible for an exchange or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  

Items marked "All Sales Final" or items 50% or more off of original price are NOT eligible for return.  

To start an exchange, you can contact us at info@outwestchic.com. If your exchange is accepted, you will need to send the item to 4561 Melbourne Way Highlands Ranch, CO 80130 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@outwestchic.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items


Unfortunately, we cannot accept returns on sale items or gift cards.